HOW TO ORDER YOUR CUSTOM DESIGN WITH US

Cara untuk buat tempahan :

  1. Text us on Whatsapp

Greet us with your name and collection date.

“Hi I’am Zam. Saya nak order cake for 21 sept 2021”

  1. Attach together FEW SAMPLE OF DESIGN (photo)

(We don’t have catalog (custom design), and every pricing subject on the custom requirement)

  • You can screenshot from our previous work in our INSTAGRAM Madboutcake_official
  • OR You can provide any sample from any source as our references (google image)
  • Please bear in mind, photo is for the idea guidance, final product will not be exact copy but something similar with our own touch.
  1. Please be in detail, tell us about your preference design for our understanding. Such as color, tier or any adjustment.

  1. Our team will take a look at all the details provided. And please allow us to respond within 2-12hours toward your request (Most of the team member is our cake artist, they may tight with handling order and baking. Its totally us).

  • But if you need a simple design cake URGENTLY. Please directly call to our STUDIO number +60378873150 (9am-6pm) with minimum 3-4hours advance notice. Remembered SIMPLE DESIGN WILL DO and fast action on payment is required.

Urgent cake = Not Fussy= We okay= You guys okay.

  1. Once the quotation been provided by us, Agreed and proceed by fill up our simple form.
  • Please take note on the contact, FLAVOR, PICK UP DATE, SIZE, WORDING AND CHOICE OF BOX
  • FOR DELIVERY PLEASE PROVIDE FULL ADDRESS, SPECIFIC TIME FRAME (9AM-5PM) TOGETHER WITH RECEIVER NUMBER.

  1. DELIVERY SERVICES: (SELANGOR AND KL ONLY)

There is 2 type of delivery services.

* LALAMOVE (provide a better rate offer. Suitable for 1tier simple cake or any)

Mad About Cake is not take responsibility for any damage incurred during LALAMOVE delivery.

 

* PREMIUM Runner. (Min 3 years experience handling our cakes, slightly higher rate. Suitable for any structural, big scale cake or buttercream cake)

Mad About Cake will take responsibility for any damage incurred during premium runner delivery.

Choices is in your hand.

  1. CONFIRM YOUR ORDER by proceed with the DEPOSIT PAYMENT
  • 50% from the total amount
  • FULL PAYMENT IS REQUIRED FOR ANY ORDER LESS THAN 12 DAYS
  • Please provide the transaction proof detail to us.
  • Without payment, we considered as “No Ordering been place”
  • We require 72 hours notice to cancel an order.

The NON REFUNDABLE deposit will be applied as a credit to your next order. All cancelation must be submitted in writing to our whatsap.

  • Mad About Cake is not responsible for damage that may occur to an order after pickup or delivery.
  • If an order is not picked up, Mad About Cake is unable to provide a refund for the order.
  • Please asking for a receipt if needed

  1. Thank you, Your order has been confirmed.
  • A day or two before the collection/ delivery we need a help for soft reminder just to make sure everything is on track.
  • “Hi Saya zam, just nak remind kek saya pick up lusa nanti ”
  • As our policy (there will be no photo during in the making or after the cake been made) but we tried our best to provide if we got enough time. No promises on this matter.
  • We are giving our very best to accomplish your desire cake. Thank you for let us be part of your meaningful days. Don’t forget to tag on us @madaboutcake_official.
  • For any feedback, please do let us know.
  • Will take note on the feedback to improve us better.

Have a nice day everyone.

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